Privacy Policy
Effective Date: January 27, 2026
1. Introduction
This Privacy Policy explains how 2563171 Alberta Ltd., operating as Agellic Commerce ("Agellic," "we," "us," or "our"), collects, uses, and protects your information when you use the Agellic application, website, and related services (collectively, the "Service").
We are committed to protecting your privacy. We do not sell your personal information. We collect only what is necessary to provide and improve the Service.
By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address
- Password (stored in hashed form only; we never store plaintext passwords)
If you authenticate using a third-party service (such as Google OAuth) in the future, we may receive basic profile information (such as your name and email address) from that provider.
2.2 Keepa API Key
To use the Service, you provide your Keepa API key. Your key is encrypted at rest and in transit, isolated to your account, and used solely to make API requests to Keepa on your behalf. We do not log your key in plaintext or share it with any third party.
2.3 Usage Data
We collect information about how you use the Service, including:
- Searches you perform
- Product lists you create and save
- Features you use and interactions with the Service
This data is associated with your account and is not shared with other users.
2.4 Technical and Log Data
We use Axiom for logging and monitoring. Logs may include:
- IP addresses
- Browser type and version
- Device information
- Timestamps of requests
- Error and performance data
All personally identifiable information (PII) is redacted from our logs before storage. We do not retain raw PII in our logging infrastructure.
2.5 LLM Telemetry
We monitor interactions with our AI agent to improve service quality and troubleshoot issues. This telemetry is subject to the same PII redaction practices—personally identifiable information is stripped before logging.
2.6 Payment Information
Payments are processed by Stripe. When you subscribe to a paid plan, your payment information (such as credit card details) is collected and processed directly by Stripe. We do not receive, store, or have access to your full payment card information. We may receive limited information from Stripe, such as the last four digits of your card and billing address, for record-keeping and support purposes.
For more information, see Stripe's Privacy Policy.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Authenticate your account and authorize access
- Execute Keepa API requests on your behalf using your API key
- Save your searches, product lists, and preferences
- Process payments and manage subscriptions (via Stripe)
- Monitor and improve Service performance and reliability
- Troubleshoot errors and provide customer support
- Communicate with you about your account, updates, or support requests
- Comply with legal obligations
We do not use your information to build advertising profiles or for any purpose unrelated to providing the Service.
4. Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only in the following limited circumstances:
4.1 Service Providers
We use third-party service providers to help operate the Service:
| Provider | Purpose | Data Shared |
|---|---|---|
| Keepa | Product data API | Your Keepa API key (encrypted), search queries |
| Stripe | Payment processing | Payment and billing information (handled directly by Stripe) |
| Axiom | Logging and monitoring | Technical logs with PII redacted |
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
If Agellic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service.
- Account data: Retained until you delete your account
- Cached Keepa data: Retained temporarily to improve performance; deleted when no longer needed or upon account termination
- Saved searches and product lists: Retained until you delete them or terminate your account
- Logs: Retained for a limited period for troubleshooting and security purposes, then automatically deleted
When you delete your account, we delete your personal information, saved data, and cached results. Some information may be retained in backups for a short period or as required by law.
6. Data Security
We implement industry-standard security measures to protect your information:
- Keepa API keys are encrypted at rest and in transit
- Passwords are hashed using secure algorithms; we never store plaintext passwords
- Data is transmitted over HTTPS/TLS encryption
- Access to production systems is restricted and logged
- PII is redacted from logs before storage
While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
7.1 Access and Correction
You can access and update your account information at any time through the Service.
7.2 Data Export
You may request a copy of your data by contacting us at support@agellic.com.
7.3 Account Deletion
You may delete your account at any time through the Service or by contacting us. Upon deletion, we will remove your personal information, saved searches, product lists, and cached data.
7.4 Communication Preferences
We send two types of emails:
- Transactional emails: Account confirmations, password resets, billing notices, and service-related updates. These are necessary to operate your account and you cannot opt out of them.
- Marketing emails: Product updates, tips, and promotional content. We only send these if you opt in at signup. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by updating your preferences in your account settings.
8. Cookies and Tracking
We use a limited number of cookies to operate the Service. All cookies are first-party (set by Agellic directly). We do not use third-party cookies, advertising cookies, or tracking pixels.
Cookies We Use
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| authjs.session-token | Keeps you logged in (authentication session) | Essential | Session (deleted when you close your browser) |
| sidebar_state | Remembers your sidebar preference (open/closed) | Functional | 7 days |
Essential cookies are required for the Service to function. Without them, you cannot log in or use Agellic.
Functional cookies improve your experience by remembering your preferences. These are not strictly necessary but help the Service work better for you.
We do not use cookies to track you across other websites or to serve advertisements.
If we implement analytics or additional cookies in the future, we will update this policy and provide appropriate notice.
9. International Users
Agellic is operated from Canada. If you access the Service from outside Canada, your information may be transferred to and processed in Canada. By using the Service, you consent to this transfer.
Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), govern our handling of your information.
10. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect.
Your continued use of the Service after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
2563171 Alberta Ltd.
Operating as: Agellic Commerce
Email: support@agellic.com
Website: www.agellic.com
Last updated: January 27, 2026